NEW WATER CUSTOMERS

                                     

A $150.00 deposit is required by anyone renting a residence or buying on contract.  A deposit is also required for water service at Neoga Estates Mobile HomePark, regardless of whether or not you own the trailer.  The deposit is held by the City of Neoga to ensure payment of water and sewer service.  When service is discontinued, the deposit may be applied to the final bill by coming to our office, or the entire final bill can be paid by mail, and the full deposit will be refunded by mail.

 

There is a moving fee of $10.00 for persons moving to another residence in the City.

 

Tap fees shall be paid for any new homes being built where no previous hook up has been.  A building permit must be obtained and approved by the City before this will occur.

 

There is a $15.00 fee to have a meter removed and tested for accuracy.  This fee will be refunded if the meter is not within 3% accuracy.

 

The City billing system is set up to bill for services one month prior to when the bill is due.  Our billing cycles are from the 15th of one month to the 15th of the next month.  For example, a bill for the billing cycle of 1/15/16 to 2/15/16 is mailed out on the last working day of the month. (2/28/16).  This bill is due on 3/15/16.  A penalty bill will be mailed on the 16th of the month to any account that has a balance due.  A 10% late charge is added to this bill, and an additional 10%  charge will be added each month thereafter.

 

If a bill is not paid by the last day of the month, water service will be shut off at 8:00 a.m. on the first day of the new month.  A  $25.00 reconnect fee must be paid with the overdue bill.  When the shut off list is given to the water department, the reconnect fee must be paid even if the water service has not yet been terminated.

 

A $15.00 service fee is charged for shutting water off during vacation.

 

There is a $15.00 service charge on all returned checks.  If your water is shut off for a returned check, there will be a $25.00 reconnect fee.  The amount of the check, the $15.00 NSF fee, and the $25.00 reconnect fee must be paid in cash prior to the water being turned back on.

 

There is a $30.00 service fee for emergency shut offs.  There should be a shut off valve at the residence to eliminate the need to have the water department shut off the water for a leak inside.  There will also be a $30.00 service fee to turn the water back on.

 

There is a $500.00 fine for tampering with a water meter.  If you think there may be a problem, contact our office at the number below.

 

Bills can be paid at our office, at First Mid Bank, by mail, or in the drop box in front of our office.

You can sign up to have payments automatically taken from a checking or savings account monthly.  

 

Water will be turned on between the hours of 7:00 a.m. and 3:00 p.m.

                                                                                                                                   

If you have any questions, please contact our office.

City of Neoga           P.O. Box 248             Neoga Il 62447            895-3237